Returns & Exchanges
At Flo Mattress, we want you to experience your best sleep ever, which is why we offer a 100-night trial period to ensure your new mattress is the perfect fit. If you are not completely satisfied after the initial 30-night break-in period, we will facilitate a stress-free return and a full refund.
Initiate the Request
Contact our sleep support team via email or phone within your 100-night trial window to start your return process.
Verification & Approval
Our team will review your order details and photos of the mattress to ensure it is in good condition and eligible for return.
Schedule a Pickup
Once approved, we will coordinate with a local charity or recycling partner to pick up the mattress from your home at no cost to you.
Receive Your Refund
After the pickup is confirmed by our partner, we will process a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing